AT&T

The holidays may be over but it&rsquo;s always a good time to treat yourself.

We offer free shipping year-round.

If you bought your device &nbsp;from AT&amp;T, you can return the device during the return and exchange period at any AT&amp;T retail store or you can initiate a return by mail by calling 800.331.0500. While returns are subject to a restocking fee of up to $55, orders placed online and returned by mail will receive waived restocking fees. When mailing back your return, be sure to keep your tracking number.

Your refund for a return will be made through the original payment method (credit, debit, check) and may take up to two billing cycles. Any rebates that were part of original purchase will be voided. We may also reduce the amount of refund for restocking fees or shipping charges. Please see our&nbsp;<a aria-label="Returns Policy" href="https://www.att.com/wireless/return-policy/" rel="noopener" tabindex="0">Returns Policy</a>&nbsp;page for more details.

You can exchange equipment once within the applicable return period. For more details, see the &ldquo;How do I return my device&rdquo; question.&nbsp;

If you ordered your new device on the att.com website and need to exchange it for another device, please give us a call at 1.800.331.0500 and a representative will be happy to assist you.

If you bought an AT&amp;T Certified Restored device and want to exchange it for a brand-new version of the same device, you will have to pay the price difference between the AT&amp;T Certified Restored and new device.

You will be required to sign a new contract under these conditions:&nbsp;

The price you paid for the original equipment was a term commitment price.

The new equipment has a different Early Termination Fee (ETF) associated with it from the original equipment. For example, you exchange from a basic phone to a smartphone.

The new contract term will restart from the date the new agreement is signed. This will be your new Service Commitment date. However, your service activation date (the date you signed your first contract) will not change for any purpose, including, but not limited to, applicable warranty period and calculating any ETF you may be obligated to pay.

Call the number on your invoice or receipt to cancel service. Early termination fees may apply. AT&amp;T will refund any activation fee you might have paid if you cancel service within three days of activation. 
Please note that you may have to return any handsets and accessories purchased with the service before service can be canceled.

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