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Restart your Wi-Fi gateway or modem

Learn how to restart your Wi-Fi gateway or modem to get your internet up and running.

My gateway

Sign in to see your gateway type and check for any internet connection issues.
My gateway Equipment

Restart your gateway or modem manually

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

Use Smart Home Manager to restart your gateway

  1. Sign in to Smart Home Manager and select Network.
  2. Scroll to and select Home Network Hardware.
  3. Select Wi-Fi Gateway and then Restart.
  4. Select Restart again.
FYI: These gateways are compatible with Smart Home Manager: 
  • BGW320, BGW210
  • NVG589, NVG599
  • Pace 5031NV, Pace 5168, Pace 5268AC
  • 2Wire 3600HGV, 2Wire 3801HGV, 2Wire 3800HGV-B

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